Inquiries about maintenance

The following toll-free number is a direct line to the customer center, product information, Please note that we cannot answer questions regarding stock status.

Phone: 0120-090-617

TEL: 03-3549-3022 (only for customers from overseas) Reception hours 10:00-12:00, 13:00-17:00 Monday-Friday (excluding weekends and holidays)

About technical service

While inheriting traditional techniques, the "FRANCK MULLER A product of GENEVE. In order for Japanese enthusiasts to love our products, which are manufactured with meticulous and bold ideas, for a long time, it is absolutely necessary to provide perfect and meticulous aftercare that is comparable to watchmaking workshops in Watchland, the hometown of our products. will be the condition.

『FRANCK MULLER GENEVE Authorized Dealer World Trade Co., Ltd. performs strict maintenance in perfect compliance with Watchland's watchmaking workshop in Genteau, Switzerland. Currently, the main floor of the Technical Service Department in Ginza, Tokyo In A, 12 watchmakers work under the supervision of veteran watchmakers who mainly work on grand complications. Frank with a perfect system We are engaged in the maintenance of complicated watches such as Muller.

For example, Frank who received a request for overhaul Each Müller watch is carefully disassembled into individual parts by experienced watchmakers in the Technical Service Department. After that, the disassembled parts are carefully hand-washed by a watchmaker before being After being thoroughly rinsed using a dedicated cleaning machine for maintenance, adjusted and lubricated, they are reassembled.

Maintenance of complication movements such as tourbillons, minute repeaters, perpetual calendars, etc., is an incredibly detailed task, so special work is carried out in a private room dedicated to watchmakers on the maintenance floor. increase. Also, adjusting the tone of the minute repeater puts a lot of strain on the sense of hearing, so it usually takes about three days just to make the adjustments.

Frank Gears and parts of Muller products are modified and machined using a workshop lathe (Bergeon, Switzerland) and a microscope located on the same floor dedicated to maintenance. A video camera is built into the microscope with a high magnification of 40x at maximum zoom. Saved to your hard disk. This video is edited and saved as a library in the Technical Service Department, and is not only useful for future maintenance work, but also conveys advanced lathe technology to succeeding watchmakers. It is also used as a valuable text for going.

Inquiries about the product

For product information, belt replacement, etc., please contact the directly managed store below or use the online form.

FRANK MULLER WATCHLAND TOKYO TEL: 03-3549-1949 03-3549-1949 FRANK MULLER WATCHLAND OSAKA TEL: 06-6251-4101 06-6251-4101 Click here for customer support FAQ Inquiry form